I can’t log in to the portal
If signing in at app.structurawp.com isn’t working, walk through this page in order. The fix is usually straightforward; the right fix depends on the exact symptom.
Symptom: “Invalid email or password”
You’re typing what you believe is the right password and getting rejected.
- Confirm the email address is the one on your account — not your work email if you registered with a personal one, for example. Your last Stripe receipt or welcome email from Structura will show the correct address.
- Use Forgot password? from the sign-in page and set a new one via the reset email.
- If the reset email doesn’t arrive:
- Check spam / promotions.
- Try a different email address (in case you registered under one you’ve forgotten).
- Contact support — we can confirm which address is on your account.
If you registered via Google sign-in, there may be no password to reset — always sign in with Google in that case.
Symptom: stuck in a loop after sign-in
Sign-in appears to succeed, but you’re bounced back to the sign-in page.
Usually a browser cookie/storage issue.
- Try a fresh browser tab, or a private/incognito window.
- Clear cookies for
app.structurawp.comand try again. - Try a different browser to rule out an extension.
If a corporate network blocks cookies or third-party storage in a
way that breaks sign-in, ask your IT to allow
app.structurawp.com.
Symptom: password reset email not arriving
- Wait a few minutes — sometimes there’s transit delay.
- Check spam/promotions/“Updates” tabs.
- Confirm the address on your account by asking support.
- Try again; we don’t throttle reset requests aggressively, but wait at least a minute between tries.
- If your employer’s mail filters are aggressive, try from a personal email you can also put on the account.
Symptom: “Sign in with Google” window closes
You click Sign in with Google and nothing happens, or a popup opens and closes instantly.
Usually a popup-blocker or cross-origin cookie issue.
- Allow popups from
app.structurawp.comin your browser. - Retry — the popup should stay open.
- If popups are allowed but still close instantly, try a private window or a different browser.
Symptom: OAuth window closes during channel connect
You clicked Connect LinkedIn (or another OAuth channel), a window opened, LinkedIn asked for approval, then the window closed without showing “Connected.”
- Refresh the Channels page — sometimes the connection landed successfully but the UI didn’t update.
- If the channel still shows as not connected, try the flow again in a private/incognito window (rules out browser extensions).
- If it still fails, check Structura → System Logs, filter
CHANNELS., and see if there’s an error message from the OAuth callback (e.g., “state mismatch”, “invalid redirect”). A state mismatch can happen if the original window was closed too early or a cookie was blocked; retry is usually enough.
See LinkedIn and Connecting a channel.
Symptom: “Your session has expired”
Normal — sessions time out after a period of inactivity. Sign in again and you’re back.
Symptom: account is locked
After many failed password attempts, you may see “Too many attempts, try again later.”
Wait 15 minutes and try again. Or use Forgot password? to reset — a successful reset also clears the lock.
If the lock persists past a reset, contact support.
Symptom: sign-in works but portal features are missing
If you can sign in but pages you expect are missing or empty:
- Confirm you’re looking at the right account. If you have multiple email addresses, you may have a second account under a different one.
- Check the Subscription page — if the plan lapsed, some features are hidden.
Sign-in is not the same as WordPress admin
If you’re trying to get into WordPress admin on your site, that
is completely separate. This page covers the Structura portal only.
For WP admin, use WordPress’s built-in /wp-login.php and
WordPress’s own password reset.
If you’re stuck
Contact support with:
- The exact email you’re trying to sign in with.
- The error message you see (screenshot if possible).
- Browser name and version.