Managing your subscription
The Subscription page in the portal is your one-stop view of what you’re paying for, when it renews, and on which card. Open app.structurawp.com , click your avatar, and choose Subscription (or Billing).
What you’ll see
Current plan
- Plan name — Free, Pro, Cloud, or Agency.
- Price — monthly or annual, in your billing currency.
- Seats / activations included — how many WordPress sites this plan allows concurrently.
- Renewal date — next auto-charge.
- Change plan button — opens the upgrade / downgrade flow. See Upgrading, downgrading, cancelling.
Payment method
- Card on file — masked (last four digits, expiry).
- Update card button — takes you to Stripe’s hosted card form where you can swap to a new card without leaving the browser.
If the card on file has expired or was declined, the Subscription page shows a banner: “Payment issue — update your card to keep your plan active.” You have a grace period before anything is restricted, but don’t sit on it.
Billing address
Shown below the card. Used on invoices. Update it via Edit. Required for VAT / tax calculation in some regions.
Recent billing events
A short table of the last several transactions:
- Date — when the event occurred.
- Description — “Pro monthly renewal”, “Cloud annual renewal”, “Refund”, etc.
- Amount — charged / refunded.
- Status — Paid, Failed, Refunded.
- Invoice — a download link. See Downloading invoices.
For the full history, open the Invoices tab.
Free plan
On the Free plan you won’t see a card on file or a renewal date. The Subscription page instead shows an Upgrade CTA. There’s nothing to manage until you upgrade.
What counts as a “site” for billing
- Free plan: one active site activation.
- Pro plan: one active site activation.
- Cloud plan: one active site activation.
- Agency plan: a pool of activations — see your plan’s detail page for the current seat count.
“Active” means the WordPress site has currently claimed a slot. You can reclaim slots by deactivating unused sites — see License keys & site activations.
If a renewal fails
Stripe will retry the card automatically a few times over several days. Each retry sends you an email. If every retry fails:
- Your plan enters a grace period (typically 7 days) during which nothing restricts.
- After grace, the plan is suspended — new posts pause being generated, channel dispatches pause. Past posts stay published.
- You can reactivate instantly by fixing the payment method and clicking Retry charge.
If you’re hitting repeated failures, the card issuer is usually the blocker; banks often flag cross-border subscription charges. Call your bank, or switch to a different card.
Currency and tax
Subscriptions are billed in your account’s currency, set at sign-up. VAT / sales tax is added where required (EU customers, some US states, etc.) based on your billing address.
To change billing currency, contact support — we don’t self-serve that yet because it requires reissuing the subscription.