Managing your subscription

The Subscription page in the portal is your one-stop view of what you’re paying for, when it renews, and on which card. Open app.structurawp.com , click your avatar, and choose Subscription (or Billing).

What you’ll see

Current plan

Plan name — Free, BYOK, Cloud, or Cloud Pro — and whether you’re on the Individual or Agency grid.
Price — monthly or annual, in your billing currency.
Seats / activations included — how many WordPress sites this plan allows concurrently.
Renewal date — next auto-charge.
Change plan button — opens the upgrade / downgrade flow. See Upgrading, downgrading, cancelling.

Payment method

Card on file — masked (last four digits, expiry).
Update card button — takes you to Stripe’s hosted card form where you can swap to a new card without leaving the browser.

If the card on file has expired or was declined, the Subscription page shows a banner: “Payment issue — update your card to keep your plan active.” You have a grace period before anything is restricted, but don’t sit on it.

Billing address

Shown below the card. Used on invoices. Update it via Edit. Required for VAT / tax calculation in some regions.

Recent billing events

A short table of the last several transactions:

Date — when the event occurred.
Description — “BYOK monthly renewal”, “Cloud annual renewal”, “Refund”, etc.
Amount — charged / refunded.
Status — Paid, Failed, Refunded.
Invoice — a download link. See Downloading invoices.

For the full history, open the Invoices tab.

Free plan

On the Free plan you won’t see a card on file or a renewal date. The Subscription page instead shows an Upgrade CTA. There’s nothing to manage until you upgrade. Free is Individual-only — to operate multiple sites under one bill, pick an Agency-grid plan when you upgrade.

What’s the Individual / Agency split?

Pricing is laid out as two grids:

Individual — solo creators, single-site owners, small businesses. The four tiers are Free, BYOK, Cloud, Cloud Pro. Free is Individual-only.
Agency — multi-site operators. The three paid tiers are BYOK Agency, Cloud Agency, Cloud Pro Agency. Every Agency variant bundles the Channels add-on (LinkedIn + X distribution) at no extra charge.

The audience grid drives which Stripe product you’re on, what features unlock, and how billing scales with site count. Cloud Agency and Cloud Pro Agency use graduated volume pricing — the per-site rate drops as your portfolio grows.

What counts as a “site” for billing

Per-site billing applies on every paid tier — you pay for each WordPress site you activate, on either grid:

Free plan: one active site activation, Individual only.
BYOK Individual: flat per-site rate.
Cloud Individual: flat per-site rate.
Cloud Pro Individual: flat per-site rate.
BYOK Agency: flat per-site rate (Channels bundled).
Cloud Agency: graduated per-site rate (Channels bundled) — first 4 sites at one rate, 5–9 at a lower rate, 10–24 lower still, 25+ routes to sales.
Cloud Pro Agency: graduated per-site rate (Channels bundled), same bracket shape as Cloud Agency at higher prices.

“Active” means the WordPress site has currently claimed a slot. You can reclaim slots by deactivating unused sites — see License keys & site activations.

Campaigns per plan

Each plan limits how many campaigns one site can hold at once. The cap covers active and paused campaigns — paused campaigns still hold a slot because you can resume them anytime.

Free: 1 campaign per site, publishing at most one post per week (Smart scheduling and daily publishing are paid features).
BYOK (Individual or Agency): 10 campaigns per site, any cadence.
Cloud (Individual or Agency): unlimited.
Cloud Pro (Individual or Agency): unlimited.

The limits exist because every scheduled campaign costs us infrastructure time on each run. Cloud and Cloud Pro are uncapped because those plans throttle by AI-token budget instead. The Free weekly publishing cap applies to campaigns created after the limit took effect; campaigns created earlier keep their existing schedule.

If you’ve reached the cap and need more capacity, you have three options:

Pause or delete a campaign you’re no longer running — frees up a slot immediately.
Upgrade your plan — BYOK takes you to 10 campaigns, Cloud and Cloud Pro remove the cap entirely. See Upgrading, downgrading, cancelling.
Contact us at structurawp.com/support if you need more campaigns on your current tier — we’re working on a per-pack add-on; until it ships we can usually accommodate reasonable requests case by case.

If you downgrade from a higher plan to one with a lower cap, existing campaigns over the cap stay running — we don’t auto-pause them. You just can’t create new ones until you’re back under the cap.

If a renewal fails

Stripe will retry the card automatically a few times over several days. Each retry sends you an email. If every retry fails:

Your plan enters a grace period (typically 7 days) during which nothing restricts.
After grace, the plan is suspended — new posts pause being generated, channel dispatches pause. Past posts stay published.
You can reactivate instantly by fixing the payment method and clicking Retry charge.

If you’re hitting repeated failures, the card issuer is usually the blocker; banks often flag cross-border subscription charges. Call your bank, or switch to a different card.

Currency and tax

Subscriptions are billed in your account’s currency, set at sign-up based on your region. We bill at USD/EUR parity — the same number in either currency, no FX conversion. VAT / sales tax is added where required (EU customers, some US states, etc.) based on your billing address.

To change billing currency, contact support — we don’t self-serve that yet because it requires reissuing the subscription.

Switching between Individual and Agency grids

The grids use separate Stripe products (Channels bundling on Agency makes them functionally different, not just different prices). Self-serve grid switching is on the roadmap; until it ships, contact support and we’ll do the swap manually with proration.